FREQUENTLY ASKED QUESTIONS
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What are your operating hours during the holiday period?
Our SUBTYPE Curators are here to help throughout the busy holiday period. Please see below for our operating hours:
Christmas Eve: Phone available 7 am to 5 pm
Christmas Day: Phone available 10 am to 5 pm
Boxing Day: Phone available 7 am to 7 pm
Boxing Day Public Holiday (28/11): Phone available 7 am to 7 pm
New Year's Eve: Phone available from 7 am to 7 pm
New Year's Day: Phone available 10 am to 5 pmOperating hours are subject to change depending on volume.
From everyone here at SUBTYPE, we wish you a safe holiday period and a happy New Year.
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Store Location
Please note: Our Newmarket store is currently closed effective the 13th of August 2020 in line with Government directives until further notice.
SUBTYPE NEWMARKET
Shop S186
Westfield Newmarket
277 Broadway
Newmarket AUCKLAND 1023Trading Hours
Monday-Wednesday: 9 am-7 pm
Thursday-Friday: 9 am-9 pm
Saturday: 9am-7pm
Sunday: 10am-7pm
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Our Story
SUBTYPE was born in Sydney in 2014 as a destination for premium sneakers that blurred the lines between fashion and street. Evolving to its Melbourne flagship in 2019 and now opening in Auckland June 2020. The store is located on Morrow St, Newmarket, as part of Westfield’s store-front offering. The store will feature an awe-inspiring design that references the common thread of blue found throughout Auckland’s city street signs, the harbour and the sky.
SUBTYPE now curates a full collection of apparel and footwear from established and upcoming labels including Nike, Common Projects, ADER Error, Fear of God, New Balance, White Mountaineering and our own exclusive SUBTYPE CURATED brand. We are now a destination for exclusive products and releases from YEEZY and Jordan as well as a community hub for emerging artists.
For more information, please head on over here.
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How can I receive updates on limited releases?
If you would like to receive any updates on new releases, we recommend subscribing to our mailing list.
You can do this by heading to our website and scrolling down to the bottom and entering your email address.
Alternatively, you can head follow our Instagram to keep an eye on upcoming releases.
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Size Guides
If you're unsure of sizing, please refer to our guides below;
US Mens
US Men US Women UK EU 4 5.5 3 36 4.5 6 3.5 36.5 5 6.5 4 37.5 5.5 7 4.5 38 6 7.5 5 38.5 6.5 8 5.5 39 7 8.5 6 40 7.5 9 6.5 40.5 8 9.5 7 41 8.5 10 7.5 42 9 10.5 8 42.5 9.5 11 8.5 43 10 11.5 9 44 10.5 12 9.5 44.5 11 12.5 10 45 11.5 13 10.5 45.5 12 13.5 11 46 12.5 14 11.5 47 13 14.5 12 47.5 13.5 15 12.5 48 14 15.5 13 48.5 15 16.5 14 49 US Womens
US Women US Men UK EU 5.5 4 3 36 6 4.5 3.5 36.5 6.5 5 4 37.5 7 5.5 4.5 38 7.5 6 5 38.5 8 6.5 5.5 39 8.5 7 6 40 9 7.5 6.5 40.5 9.5 8 7 41 10 8.5 7.5 42 10.5 9 8 42.5 11 9.5 8.5 43 11.5 10 9 44 12 10.5 9.5 44.5 12.5 11 10 45 13 11.5 10.5 45.5 13.5 12 11 46 14 12.5 11.5 47 14.5 13 12 47.5 15 13.5 12.5 48 15.5 14 13 48.5 16.5 15 14 49
US Grade SchoolUS Kids UK CM EU 4 3.5 23 36 5 4.5 23.5 37.5 6 5.5 24 38.5 7 6 25 40 UK Size Chart - Mens + Womens - Adidas Global Footwear (inc some UltraBOOST, 4D, Y-3 styles)
UK US Men US Women EU 3.5 4 5 36 4 4.5 5.5 36 2/3 4.5 5 6 37 1/3 5 5.5 6.5 38 5.5 6 7 40 6 6.5 7.5 39 1/3 6.5 7 8 40 7 7.5 8.5 40 2/3 7.5 8 9 41 1/3 8 8.5 9.5 42 8.5 9 10 42 2/3 9 9.5 10.5 43 1/3 9.5 10 11 44 10 10.5 11.5 44 2/3 10.5 11 12 45 1/3 11 11.5 12.5 46 11.5 12 13 46 2/3 12 12.5 13.5 47 1/3 12.5 13 14 48 13 13.5 14.5 48 2/3 13.5 14 15 49 1/3 14 14.5 15 50
Common Projects Footwear – EU SizingEU Mens
EU US Men UK 39 6 5 40 7 6 41 8 7 42 9 8 43 10 9 44 11 10 45 12 11
EU WomensEU US Women UK 34 3.5 1 35 4.5 2 36 5.5 3 37 6.5 4 38 7.5 5 39 8.5 6 40 9.5 7 41 10.5 8 42 11.5 9
SUBTYPE TrousersXXS XS S M L XL Waist 34.5cm 37cm 39.5cm 42cm 44.5cm 47cm Out Leg 95cm 96cm 97cm 98cm 99cm 100cm Inner Leg 57cm 57cm 57cm 57cm 57cm 57cm -
What is your in-store Returns Policy?
For purchases made from 25th November 2020 to 31st December 2020, we have extended our returns period to 60 days provided all other return conditions are met.
If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.*
- It was not purchased on sale at markdown prices
- In its original condition
- Unworn, unmarked and unwashed
- In the original packaging or box
- Not defective as a result of misuse
- Tags still attached
In-store returns
For any purchases made in-store, you have 30 days from the date on the receipt to either return or exchange your item.
Disclaimer:
All items purchased on sale, are final and are not available to be refunded or exchanged unless there is a manufacturing fault determined. This does not apply to items where a discount code or gift card is used during checkout.
All product purchased for the use of a photo-shoot may not be returned under any circumstances.
All items marked or described as Jordan style Nike products and Yeezy style Adidas products are non-refundable or available for exchange unless there is a manufacturing fault determined.
The majority of our shoes are limited release, and we only have a certain amount available.