FREQUENTLY ASKED QUESTIONS

• What are your operating hours during the holiday period?

  Our SUBTYPE Curators are here to help throughout the busy holiday period. Please see below for our operating hours:

   

  Christmas Eve: Phone available 7 am to 5 pm 

  Christmas Day: Phone available 10 am to 5 pm

  Boxing Day: Phone available 7 am to 7 pm 

  Boxing Day Public Holiday (28/11): Phone available 7 am to 7 pm 
  New Year's Eve: Phone available from 7 am to 7 pm
  New Year's Day: Phone available 10 am to 5 pm 

  Operating hours are subject to change depending on volume. 

   

  From everyone here at SUBTYPE, we wish you a safe holiday period and a happy New Year.

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• Store Location

  Please note: Our Newmarket store is currently closed effective the 13th of August 2020 in line with Government directives until further notice.

  SUBTYPE NEWMARKET

  Shop S186
  Westfield Newmarket
  277 Broadway
  Newmarket AUCKLAND 1023
  
  

  Trading Hours

  Monday-Wednesday: 9 am-7 pm

  Thursday-Friday: 9 am-9 pm

  Saturday: 9am-7pm

  Sunday: 10am-7pm

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• Our Story

  SUBTYPE was born in Sydney in 2014 as a destination for premium sneakers that blurred the lines between fashion and street. Evolving to its Melbourne flagship in 2019 and now opening in Auckland June 2020. The store is located on Morrow St, Newmarket, as part of Westfield’s store-front offering. The store will feature an awe-inspiring design that references the common thread of blue found throughout Auckland’s city street signs, the harbour and the sky.

  SUBTYPE now curates a full collection of apparel and footwear from established and upcoming labels including Nike, Common Projects, ADER Error, Fear of God, New Balance, White Mountaineering and our own exclusive SUBTYPE CURATED brand. We are now a destination for exclusive products and releases from YEEZY and Jordan as well as a community hub for emerging artists.

  For more information, please head on over here.

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• How can I receive updates on limited releases?

  If you would like to receive any updates on new releases, we recommend subscribing to our mailing list.

  You can do this by heading to our website and scrolling down to the bottom and entering your email address.

  Alternatively, you can head follow our Instagram to keep an eye on upcoming releases.

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• Size Guides

  If you're unsure of sizing, please refer to our guides below;
  
  

  US Mens

  US Men	US Women	UK	EU
  4	5.5	3	36
  4.5	6	3.5	36.5
  5	6.5	4	37.5
  5.5	7	4.5	38
  6	7.5	5	38.5
  6.5	8	5.5	39
  7	8.5	6	40
  7.5	9	6.5	40.5
  8	9.5	7	41
  8.5	10	7.5	42
  9	10.5	8	42.5
  9.5	11	8.5	43
  10	11.5	9	44
  10.5	12	9.5	44.5
  11	12.5	10	45
  11.5	13	10.5	45.5
  12	13.5	11	46
  12.5	14	11.5	47
  13	14.5	12	47.5
  13.5	15	12.5	48
  14	15.5	13	48.5
  15	16.5	14	49

   

  US Womens

  US Women	US Men	UK	EU
  5.5	4	3	36
  6	4.5	3.5	36.5
  6.5	5	4	37.5
  7	5.5	4.5	38
  7.5	6	5	38.5
  8	6.5	5.5	39
  8.5	7	6	40
  9	7.5	6.5	40.5
  9.5	8	7	41
  10	8.5	7.5	42
  10.5	9	8	42.5
  11	9.5	8.5	43
  11.5	10	9	44
  12	10.5	9.5	44.5
  12.5	11	10	45
  13	11.5	10.5	45.5
  13.5	12	11	46
  14	12.5	11.5	47
  14.5	13	12	47.5
  15	13.5	12.5	48
  15.5	14	13	48.5
  16.5	15	14	49

  
  US Grade School

  US Kids	UK	CM	EU
  4	3.5	23	36
  5	4.5	23.5	37.5
  6	5.5	24	38.5
  7	6	25	40

   

  UK Size Chart - Mens + Womens - Adidas Global Footwear (inc some UltraBOOST, 4D, Y-3 styles)

  UK	US Men	US Women	EU
  3.5	4	5	36
  4	4.5	5.5	36 2/3
  4.5	5	6	37 1/3
  5	5.5	6.5	38
  5.5	6	7	40
  6	6.5	7.5	39 1/3
  6.5	7	8	40
  7	7.5	8.5	40 2/3
  7.5	8	9	41 1/3
  8	8.5	9.5	42
  8.5	9	10	42 2/3
  9	9.5	10.5	43 1/3
  9.5	10	11	44
  10	10.5	11.5	44 2/3
  10.5	11	12	45 1/3
  11	11.5	12.5	46
  11.5	12	13	46 2/3
  12	12.5	13.5	47 1/3
  12.5	13	14	48
  13	13.5	14.5	48 2/3
  13.5	14	15	49 1/3
  14	14.5	15	50

  
  Common Projects Footwear – EU Sizing

  EU Mens

  EU	US Men	UK
  39	6	5
  40	7	6
  41	8	7
  42	9	8
  43	10	9
  44	11	10
  45	12	11

  
  EU Womens

  EU	US Women	UK
  34	3.5	1
  35	4.5	2
  36	5.5	3
  37	6.5	4
  38	7.5	5
  39	8.5	6
  40	9.5	7
  41	10.5	8
  42	11.5	9

  
  SUBTYPE Trousers

  	XXS	XS	S	M	L	XL
  Waist	34.5cm	37cm	39.5cm	42cm	44.5cm	47cm
  Out Leg	95cm	96cm	97cm	98cm	99cm	100cm
  Inner Leg	57cm	57cm	57cm	57cm	57cm	57cm

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• What is your in-store Returns Policy?

  For purchases made from 25th November 2020 to 31st December 2020, we have extended our returns period to 60 days provided all other return conditions are met.

  If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.*

  • It was not purchased on sale at markdown prices
  • In its original condition
  • Unworn, unmarked and unwashed
  • In the original packaging or box
  • Not defective as a result of misuse
  • Tags still attached

  In-store returns

  For any purchases made in-store, you have 30 days from the date on the receipt to either return or exchange your item.

   Disclaimer:

  All items purchased on sale, are final and are not available to be refunded or exchanged unless there is a manufacturing fault determined. This does not apply to items where a discount code or gift card is used during checkout. 

  All product purchased for the use of a photo-shoot may not be returned under any circumstances.

  All items marked or described as Jordan style Nike products and Yeezy style Adidas products are non-refundable or available for exchange unless there is a manufacturing fault determined.
  

  The majority of our shoes are limited release, and we only have a certain amount available.

   

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